Cancellation & Refund

Thank you for choosing Printoradesign. We ensure that every order is printed, checked, and packed with care. Since all products are custom-made, our return & refund policy is strict but fair to protect both the customer and the business.

Important Points

• If you receive a damaged or wrong product, you do NOT need to return anything back to us.
• You simply need to provide a proper unboxing video showing the parcel and the damage clearly.
• Once your video proof is verified, we will reprint your order and send a new parcel to you at no extra cost.
• This ensures that your time is not wasted and you receive a fresh, correct product as quickly as possible.
• Printoradesign does not accept returns, and refunds are not provided for any printed or customized order.

1. No Return Policy

Printoradesign does not accept any product returns because all orders are printed specially for each customer. Printed products cannot be reused, restocked, or resold, therefore returns are not possible.

2. No Refund Policy

We follow a No Refund Policy because:

• All products are custom made as per customer specifications
• Printing starts immediately after processing
• Printed items cannot be reversed, reused, or resold

Refund will not be provided in cases of:

• Wrong details or wrong file uploaded by customer
• Spelling mistakes / design mistakes made by customer
• Color variations between screen and print
• Courier delays
• Customer changing mind after order
• Customer unavailable at delivery
• Wrong address provided
• Expectation difference due to screen mockups

3. Damage or Wrong Product – Reprint Only Policy

If your product arrives damaged or incorrect, we will provide a FREE reprint and resend a new parcel, only after verifying a proper unboxing video.

Mandatory Unboxing Video Requirements

To file a claim, your video must show:

1. The sealed courier parcel, before opening
2. Full opening process in one continuous video (no cuts, no pause)
3. The product inside clearly showing the damage or mistake
4. Video must be clear, original, and unedited

⚠ Without an unboxing video, no claim will be accepted.
⚠ Photos or opened-parcel videos are NOT considered valid proof.

4. What Happens After Claim Approval?

• We will reprint your complete order
• Pack and dispatch a new parcel
• Share a new tracking ID
• The damaged/wrong product will stay with you

Reprint timeline: 2–4 working days (depending on product).

5. Claims Not Accepted In These Cases

• No unboxing video is provided
• Video is edited, cut, or unclear
• Parcel is already opened
• Damage caused by customer
• Slight color variation due to screens, lighting, lamination
• Customer provided wrong artwork or spelling
• Customer misunderstood product size or quantity

6. Wrong, Incomplete, or Unreachable Address

If the parcel returns because:

• Address is incorrect
• Phone number is unreachable
• Customer not available

Re-shipping charges will apply. Reprints will NOT be provided in such cases.